Powered Drive Transport Chair User Guide
crescenthealthcare.com.au
Supporting you, to support others.
Instructions for use of a Powered Electric Battery System
With over four decades of experience, Crescent
Healthcare is a proudly Australian-owned company
dedicated to improving comfort, safety, and dignity
in care. Since 1981, we’ve supported hospitals,
aged care facilities, and rehabilitation centres with
innovative healthcare solutions that make complex
tasks simpler, safer, and more efficient.
We believe great care starts with understanding
people. Our mission is to empower healthcare
professionals with reliable, intuitive equipment
and genuine support that enhances both patient
outcomes and carer wellbeing. Through innovation,
compassion, and collaboration, we continue to
deliver solutions that move care forward — helping
others live and work with greater confidence every
day.
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About us
Why Crescent Healthcare
Over 150 years of combined clinical and industry expertise
Partner with a team that understands the complexities of hospital and aged care
environments, providing trusted solutions backed by decades of experience.
Expert advice and tailored solutions
Our specialists work closely with healthcare providers to recommend equipment that
supports clinical outcomes, patient safety, and staff efficiency.
Innovative and customised equipment
We design and deliver cutting-edge solutions to meet the specific requirements
of hospitals, rehabilitation centres, and aged care facilities.
Trusted brands and proven performance
Choose from a portfolio of high-quality, hospital-grade equipment from leading global
manufacturers, complemented by Crescent Healthcare’s own industry-leading designs.
Comprehensive service and support
From delivery and installation to rentals, modifications, and technical maintenance, we
provide flexible options that fit seamlessly into your operational needs.
Experience Centre
Evaluate equipment through hands-on demonstrations and clinical trials to make
confident, informed procurement decisions.
Product Overview
4
Product Warnings
5
Safe Operation, Steer/Brake System 6
Foot Supports, Folding the Supports 7
Dropsides, Power Assisted Drive Operation
8
Battery Charging 10
Cleaning 11
Troubleshooting & Maintenance
12
15 Year Warranty 13
Manufacturing Records 13
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Thank you for placing your confidence in our Powered Drive Transport Chairs. They have been engineered
from quality materials and hand-made with care to fulfil the requirements of the healthcare industry. Your
product will give years of trouble-free service if used and cared for in accordance with our directions. This
chair is a reusable, mobile device for transient to short-term use in a healthcare environment that allows a
patient to be adequately supported during transport/transfer for the purpose of care, nursing, examination
and/or treatment within the environment. A range of models, designs, features and accessories are available
for this customisable device.
These instructions for use are for a powered (electric battery) system. This product contains metal hydraulic
and electrically powered (low voltage) components. Associated electrical interference potential and/or
magnetic safety issues may merit special consideration in your healthcare environment. Before using your
new chair, please take the time to read our user guide carefully and familiarise yourself with the controls and
safe operation of the unit.
It is important to assess that this equipment is suitable for your clinical needs.
Contents
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Product Overview
Overall Size: 780mm/30.7” wide x 1370mm/53.9” long
Height: 1190mm/46.8”
SWL: 400kg/880lbs
Product Code: CH2221
View our
Powered Drive
Transport
Chair
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Product Warnings
Patient/Staff Safety
•
Patients, especially children must not be left unattended on or with a chair at any time.
•
Care must be taken in the operation of all moving parts and accessories to minimise risk of injury to
staff or patients.
•
Chair must be in a safe position when patients are getting on or off the chair, with access from end only.
•
Maximum static patient load capacity on the backrest must not exceed 100kg/220lbs distributed
evenly or damage to the frame may occur.
•
Maximum patient load capacity on the chair is 400kg/880lbs and must not be exceeded. Weight must
be distributed as evenly as possible on the chair.
•
Any weight loading above 150kg/330lbs must be attended by more than one staff member.
•
Maximum weight capacity must not be transported above a 6 degree ramp angle.
•
Only apply brakes when chair is stationary.
•
Brakes are to be fully applied during transfers and attended by qualified clinical staff.
•
Do not stand on the foot supports. Maximum load of 20kg/44lbs per foot plate.
•
Ensure both foot supports are raised when a patient is entering or egressing the chair.
•
Ensure any bare skin at risk on patients is adequately protected when entering or egressing the chair.
General Use
•
Foot supports must be raised and lowered with care to prevent possible injury to the operator or patient.
•
Check that all fingers, hands and limbs are clear before operating any function.
•
Chair must never be left on sloping surfaces unattended, even with brakes fully engaged.
•
Traversing side on, across slopes is to be avoided under any circumstances.
•
On wet or slippery flooring do not lean or apply unnecessary force against chair, as it may slide –
even with brakes fully applied.
•
Clips, locks and retainers are supplied by the manufacturer for patient/staff safety and must not
be removed.
•
Care must be taken if the patient uses the side boards and armrests as support while egressing –
direct force must not exceed 50kg/110lbs.
•
Dropsides must be raised and locked securely before moving the chair.
Electric Operation
•
All electric functions must be operated only by suitably qualified clinical staff in attendance.
•
Always recharge the chair if the low battery (orange) light is showing.
•
Only charge via a standard 120/240V power point. DO NOT MOVE the chair before disconnecting
mains power.
Maintenance
•
Periodic maintenance must be done in accordance with the operator and instruction manual to
ensure the safest product at all times.
•
If any faults are evident, chair should be immediately removed from service until repaired.
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Safe Operation
Your own and your patient safety requires that you always check the chair function before use
•
Are the castors free moving and firmly attached?
•
Do any movable parts operate correctly?
•
Are the visible surfaces free from damage, soiling and undue wear?
•
Is the full unit clean and hygienic?
•
Is the design suitable for the patient and the anticipated healthcare environment?
•
Is the chair included in your institution’s preventative maintenance plan?
•
Does the chair operate correctly, without undue vibration, noise and/or physical stresses?
IF NOT, DO NOT USE.
•
Isolate and quarantine the chair with the suspected malfunction. Contact Crescent Healthcare for
advice.
Patient safety requires that you always check the cushions before use
•
The seat and back cushions are specifically designed for use in conjunction with VSM-30
Transport Chair model
•
Are the cushions clean, dry and suitable for use?
•
Are the cushions free from any visible damage including both the fabric and seams?
•
Are the cushions in proper contact with the seat and back surfaces of the chair?
•
Are the four cushion retaining lock knobs on both the underside of the seat and rear of the backrest
securely fastened?
Steer/Brake System
To steer that chair
The centre powered drive wheel assists steering. The chair will turn evenly left or right pivoting around
this wheel.
To brake when parked
Press one of the corner RED pedals down fully to activate the two rear castor brakes. Press the
opposite GREEN pedal back to the horizontal (neutral) position to disengage the brakes.
ALWAYS APPLY THE BRAKES WHEN THE CHAIR IS PARKED.
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Foot Supports
Folding the Supports
To open
•
Ensure the Foot Supports are lifted first as per instructions.
•
Pull the locking pin to release and fold 45 degrees outward.
To close
•
Ensure the chair is positioned correctly to the patient and brakes are on.
•
Lift one foot of the patients (or move to one side) at a time, lower and rotate in each foot support
accordingly.
ALWAYS RAISE AND LOWER THE FOOT SUPPORTS AND MOVE THE PATIENT WITH CARE, TO PREVENT
POSSIBLE INJURY TO THE OPERATOR OR PATIENT. THE SUPPORTS MUST BE FIRMLY LOCKED IN THE
TRANSPORT POSITION WHEN A PATIENT IS USING THE CHAIR OR THE CHAIR IS BEING MOVED.
When patient is getting on the chair
•
Ensure the chair is positioned correctly to the patient and brakes are on.
•
Lift both foot supports to provide safe clearance for the patient while entering.
•
Lift one foot of the patients (or move to one side) at a time and lower each foot support accordingly.
When patient is getting off the chair
•
Ensure the chair is positioned correctly to the patient and brakes are on.
•
Lift one foot of the patients (or move to one side) at a time and lift each foot support accordingly.
•
Lift both foot supports to provide safe clearance for the patient while leaving.
ALWAYS RAISE AND LOWER THE FOOT SUPPORTS AND MOVE THE PATIENT WITH CARE, TO
PREVENT POSSIBLE INJURY TO THE OPERATOR OR PATIENT.
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Dropsides
Power Assisted Drive Operation
To raise/lower
•
To release, lift the dropside lock tab and then lower the dropside. Ensure the dropside is supported to
control speed of lowering.
•
Check that all fingers, hands and limbs are clear when using the dropsides.
•
When the dropside is lifted into its upright position, it will automatically lock.
ALWAYS ENSURE THE DROPSIDE IS RAISED AND SECURELY LOCKED BEFORE MOVING THE
CHAIR.
To turn on
•
Push power button (A). Light will flash green briefly while the system sets and then will display solid
green when ready. DO NOT operate the drive handles until this is complete.
•
Ensure the brake/steer pedals are in neutral position (brakes off).
•
Push or pull on the outer handles for forward and backwards drive motion.
•
When driving, pull back (or push forward) on the handles in the opposite direction to travel, to slow down
or brake quickly.
•
Press and hold left or right arrow buttons (B) for sideways movement.
•
REFER TO PATIENT/STAFF WARNINGS FOR SAFE OPERATION.
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To turn off
•
Press and hold power button for 3 seconds.
•
Alternatively, the system will auto power off after 15 minutes of inactivity.
Emergency stop
•
Press the red emergency stop button - unit will stop operating.
To reset the emergency stop
•
Turn button clockwise until it pops out.
•
Press the power button once and wait until the flashing green light is solid green.
Lock-out function (Optional)
•
On power up, the interface panel lock indicator (1) will show that the drive is in a locked/disengaged status
– light on.
•
NOTE - the drive system is optional and must be activated by the manufacturer or approved service
technician.
•
To engage the drive, press the hidden lock (2 – pink circle shown is not on the panel) button four [4] times.
The status indicator light (3) will go off.
•
To re-engage the drive, press the hidden lock (2) button four [4] times. The status indicator light will show.
System fault
•
If the light beside the power button is flashing green or orange at any time, the system will not operate.
Turn the system off and on again as per directions.
•
If the light still will not display as solid green, report to management.
•
NOTE - the drive wheel system will not function when the chair is plugged into 120/240V power to recharge.
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Battery Charging
Main power cable
•
The chair should always be operated while powered with a standard 120/240V outlet.
•
ALWAYS ENSURE LEAD IS UNPLUGGED BEFORE MOVING THE CHAIR. THE POWERED DRIVE
SYSTEM WILL NOT FUNCTION IF THE POWER CABLE IS PLUGGED IN.
•
There is a battery backup to allow chair operation whilst unplugged. The number of operations per
charge will vary according to the loading of the chair.
•
Do not continually run the battery to low charge as this will gradually reduce the battery life.
•
Regular charging of the battery is recommended.
Low battery warning
•
There is a line of lights on the main control panel that shows the current battery level. These will change
from green (3 lights), to yellow (1 light) and then to orange (1 light). It is advised to charge when it is
changing from the yellow to orange light.
•
If the orange light is showing only, or it fades and a beep sound is heard, the chair must be placed on
charge immediately.
•
Plug unit into a 120/240V main power outlet to recharge battery for a minimum of 6 hours.
FAILURE TO COMPLY WITH THESE INSTRUCTIONS WILL RESULT IN SHORTENING THE BATTERY
LIFE.
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Cleaning
Both the backrest and seat cushions can be removed for deep cleaning of the frame by unclipping the four
retaining tabs found behind the backrest or under the chair seat section.
Surface cleaning recommended for routine circumstances
•
Do not hose, soak or submerge this chair. Surface clean only.
•
Disinfect using your institution approved procedure; ensuring the surfaces are decontaminated, free
from residues and dry before use.
•
Clean with alcohol based sanitisers or with appropriate water-based residues removal, or consider
quaternary ammonium compounds*
•
Machine washing and autoclaving is not recommended.
* Institution approved brands at manufacturer’s recommended concentrations.
To clean and disinfect
•
CONSULT your facility contamination control plan.
•
Consult care instructions for the accessories including mattress that have been supplied separately.
•
Spot clean any visible soiling.
•
Wipe over all surfaces with a suitable disinfectant, ensuring a suitable contact time.
•
Rinse or remove residues as merited.
•
Store indoors in a clean and dry environment, protected from contamination.
Do not
•
Tumble dry, use phenolic disinfectants, abrasive or aqueous cleaners, steel wool or non-proprietary
cleaners containing solvents.
•
Permanently remove any fixtures or fittings integral to the safe operation and use of the chair
•
Allow fluid to contact electrical fittings, fixtures or connectors.
If you suspect significant contamination, consider fogging and/or UVC exposure in conjunction with advice
from Crescent Healthcare.
DAMAGE CAUSED BY THESE PROCESSES ARE IDENTIFIABLE AND MAY VOID WARRANTY.
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Troubleshooting & Maintenance
The brakes dont work
•
Do the brake castors have firm contact with the floor.
•
Is there sufficient grip and not on a slippery surface.
•
Check that the brake pedals lock fully into the brake position.
•
Check there is no damage or wear requiring adjustment to the braking castor system.
•
If not working, REPORT TO MANAGEMENT.
The chair drive system won’t start
•
Ensure the battery is fully charged.
•
Ensure the chair is not plugged into main power.
•
Ensure the drive handles are not obstructed.
•
Check that the red emergency stop button is not locked in.
•
Check if the control panel light is green - if orange or flashing there may be a system fault.
•
If not working, REPORT TO MANAGEMENT.
No light will come on at the control panel
•
If not working, REPORT TO MANAGEMENT.
Problems that could be encountered with mobile chairs could involve wheel locks and/or brakes not
functioning or engaging correctly or frame/structural components failing. Routine inspection of castors and
other frame components can usually prevent these problems.
After each 12 (twelve) months of use, the chair must be checked in accordance with our recommended
Service Checklist. Please contact Crescent Healthcare for a Service Checklist.
TO ENSURE WARRANTY, PERIODIC MAINTENANCE RECORDS MUST BE RETAINED.
Malfunction
•
Any failure of the chair to operate correctly should be immediately investigated.
•
Isolate and quarantine the chair with the suspected malfunction.
•
Contact Crescent Healthcare for advice.
Disposal
•
Contact Crescent Healthcare or your institution expert for advice on disposal of this device.
•
DO NOT repurpose this device. Contact Crescent Healthcare on advice if it can be reconditioned.
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15 Year Warranty
We warranty in the event that:
•
Any fabricated structure failure is found within 15 (fifteen) years from the date of invoice due to faulty
workmanship.
•
A part or parts of plastic not covered by the above warranty, are found within 5 (five) years from the
date of invoice to have a structural defect.
•
All electric parts not covered by the above warranty are found to have a manufacturing defect within
2 (two) years from the date of invoice.
•
The chair mattress not covered by the above warranty, is found within 2 (two) years from the date of
invoice to have defect. This includes faulty cover material, faulty seam welding and foam failure.
•
Any externally supplied moving parts including springs, castors, struts, pivots etc not covered by the
above warranty, are subject to third party warranties or found within 1 (one) year from the date of
invoice to have a structural defect.
•
Removable/ rechargeable batteries not covered by the above warranty are found to have a
manufacturing defect within 3 (three) months from the date of invoice.
•
The purchaser, within 14 (fourteen) days of discovery of the defect or defects gives written notice to
Crescent Healthcare.
The defect or defects are not due to:
•
Cosmetic issues such as fading, crazing, discoloration.
•
Lack of maintenance as per minimum requirements.
•
Vandalism, negligence, abuse, accidents, improper installation or normal wear and tear.
•
Products tampered with or altered, modified or repaired by anyone when not approved by Crescent
Healthcare.
•
Conditions such as close proximity to salt, extreme hot or cold temperatures.
•
Non-adherence to cleaning and care instructions.
•
Permeation of fluid substances into foam.
•
Incorrect usage of electric parts as per the operating directions.
Crescent Healthcare will:
At our option, repair or replace the part or parts found within our reasonable judgement to have been
defective in workmanship or materials. Should your chair ever require attention due to a failure as defined
under the warranty above, please contact Crescent Healthcare or your local distributor from whom your
chair was originally purchased.
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Notes
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Notes
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